MegaBound — Ticket Tracking System
MegaBound helps teams manage service tickets end to end. Technicians use a Flutter mobile app to update job status, log work, and sync with the office instantly, while a Laravel backend powers assignments, reporting, and admin control.
Client
MegaBound
Year
2023
Result
Real-time ticket visibility
Category
Mobile App
The challenge
Field teams had no single system to track tickets from assignment through completion — status updates were delayed and managers lacked live visibility.
Our solution
Flutter app for technicians with offline-tolerant sync, plus a Laravel API and admin layer for ticket lifecycle, user roles, and operational dashboards.
Outcomes
- Mobile ticket updates from the field in real time
- Central Laravel backend for assignments and history
- Clear status pipeline from open to resolved
- Reduced back-and-forth between office and field staff
Technologies used
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